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Find answers to some of the most
frequently asked questions below.

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BUILDING YOUR STORE

HOW DO I ADD MY STORE TO FACEBOOK?

To connect your website to your Facebook page, enter your store settings, click Add to Facebook and follow the prompts.  

HOW LONG DOES IT TAKE TO START MY STORE?

The store setup only takes a few minutes. You’re in full control, so you can change store settings any time you like. We recommend adding a few items, images and categories to your store. This way, you get to see just how easy Newcart is to use. 

HOW DO I ADD AN ITEM?

To add an item to your store, click Add Item and follow the prompts. Click Save & Close once you’re done.

HOW DO I ADD A CATEGORY?

To add a category to your store, click Add Category and follow the prompts. Click Save & Close once you’re done.

WEBSITE + DOMAIN

CAN I CONNECT MY DOMAIN NAME TO THE STORE?

Yes. This feature is available on the Standard Plan.

Follow these steps to connect your domain name to your store:
 
1. Register your own domain name with a domain name registrar, such as www.EasyDNS.com.
2. Edit your domain name settings. You can do this using the control panel provided by the company you registered your domain name with. To add a DNS record for “www” to point to “redirect.aradium.com” via a CNAME type record.
3. Wait up to 48 hours for your domain name to update.
4. Edit your store settings. Click the Website tab and enter your domain name in the Store Website Address field.

HOW DO I ADD MY STORE TO GOOGLE?

Where your website shows up in Google search results depends on a lot of factors. It can be quite difficult to make your website appear as the very first result. You can speed up the process of being listed in Google’s search results by letting them know that your website is ready to be added.

To do this, follow these steps:
1. Go to – http://www.google.com/addurl/
2. In the ‘URL’ box, type in your website address. For example http://mystore.aradium.com or http://www.mystore.com. This website address needs to match the website address found in your store settings under Edit Settings – General – Custom Domain Address.
3. In the ‘Comments’ box, enter a short description of what your website is about. You will need to enter the code that’s displayed in the last box to prove you are a real person.
4. Click the ‘Add URL’ button to complete the process.

RUNNING YOUR STORE

WHERE DO I EDIT THE HOME PAGE?

First impressions are vital. Creating a beautiful and inviting home page is easy. Click Setup – Home. Here, you’ll be able to create the look and feel that best showcases your business.

HOW CAN I ADD MORE PAGES?

To grow your website by adding more pages to it, click Add Page and follow the prompts. Click Save & Close once you’re done.

HOW DO I CREATE A CHILD CATEGORY

To create a child category, click Add Category. In the Parent field, select a parent category. Click Save & Close once you’re ready. The category you created will now be displayed under the parent category you assigned it under.

HOW DO I CREATE A NEW PARENT CATEGORY

To create a new parent category, click Add Category. In the Parent field, type in the name of the new parent category you’re creating. Click Save & Close once you’re ready. The category you created will now be displayed as a parent category. You can now add child categories to this category (see above).

HOW DO I GET NOTIFIED OF SALES?
You receive an email from us whenever someone makes a purchase in your store. You can also click on the Orders button in your store at anytime to track, manage and update your orders.
 
TELL ME MORE ABOUT SHIPPING OPTIONS
When it comes to shipping, you can choose from a number of options. To get started with shipping, click Setup – Shipping – Pricing. Here you will see the various shipping options that are available. 
 
Some of these options are self-explanatory, such as Free Shipping and Pickup Only.
 
If you’re looking to create a flexible set of shipping rules based on where your customers live and what they have added to their cart, click on the top option – Based on Customer Location and Order Weight. Here you you will be able to create as many shipping rules as you like for both local, national and international orders. 

This option also enables you to set a shipping price for the first item bought, as well as a different price for additional items. 

WHERE DO I SET THE SALES TAX RATE?

To set the tax rate in your store, click Setup – Store – Sales Tax – Set the tax rate – Save & Close.

 

CAN I MODIFY THE LAYOUT OF MY STORE?

 

You sure can. To change the layout of your store, click Layout. Here you will be able to drag & drop items and categories within your store to display in the order you’d like. You can also de-select items to prevent them from appearing in your store (without deleting them).

PAYMENTS + SUBSCRIPTION

HOW DO I ACCEPT PAYPAL PAYMENTS?
To accept payments through PayPal in your store, go to Setup – Payments – PayPal. Then log in to your Paypal account and follow these steps:
  1. Select Profile from the menu found under My Account.
  2. Select My Selling Tools – API access.
  3. Under Option 2, select Request API credentials.
  4. Select the Request API Signature radio button and click Agree & Submit.
  5. Copy and paste the API username, password and signature to your PayPal settings in your store.
  6. Click Save & Close.

 

IS PAYPAL THE ONLY WAY TO ACCEPT CREDIT CARD PAYMENTS?

You don’t have to just use Paypal to accept credit card payments. You have another choice and that is to use a payment gateway provider called Braintree

Once you’ve signed up with them, you’ll have the information you need to fill out the Credit Card by Braintree field, under the Payment tab in your store settings.

HOW CAN I RECEIVE AN INVOICE FOR MY SUBSCRIPTION?

You can generate the invoice for your subscription at any time by clicking Setup – Subscription – Invoices – Download.

HOW DO I CANCEL MY SUBSCRIPTION?

Cancelling your subscription is super easy. You can cancel your subscription yourself at any time by clicking Setup – Subscription – Cancel.

(Of course, we’d hate to lose you. So please feel free to contact us beforehand and let us know if there’s anything we can do to make you stay.)

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